Takeaway EPOS system
Takeaway EPOS system — one queue for web, phone and walk-in
Most takeaways run a "tablet mountain" — a separate screen for each app, plus a till that doesn't talk to any of them. A takeaway EPOS should put every order, from every channel, into one queue — and keep your own orders commission-free. VoiceMenu does exactly that, on hardware you own.
Traditional till vs VoiceMenu at a glance
| Traditional till | VoiceMenu | |
|---|---|---|
| Order channels | A tablet per app + a separate till | Web, WhatsApp, phone + counter in one queue |
| Commission | ~25–30% on aggregator orders | 0% on your own ordering |
| Hardware | Proprietary till + app tablets | One browser-based till, your hardware |
| Delivery | App couriers or manual | Your own zones, slots and driver screen |
| Customer data | Kept by the apps | Yours to keep and market to |
| Licence | Per-till licence | No POS licence |
The "tablet mountain" problem
If your counter has a tablet for each app plus a till, your staff spend the rush re-keying orders between screens. That's where mistakes, missed tickets and slow service come from. A takeaway EPOS should collapse all of that into one screen.
One queue for every channel
Web, WhatsApp, phone and counter orders all land in a single queue and flow to the kitchen screen in time order. One view of the kitchen, however the order came in.
Commission-free by design
Your own ordering site keeps the ~25–30% you'd lose to the apps (see the commission breakdown and our Just Eat alternative). Keep the apps for discovery; move repeat customers to your own commission-free ordering.
Delivery you control
Set your own delivery zones, time slots and fees, with a driver screen for dispatch — or mix your own drivers with a courier for the edges (see self-delivery vs couriers).
Common questions
Sources
Keep your commission — and your customers
See exactly what you'd save going direct, then book a 20-minute demo on your own menu.