Terms & Conditions

1. Introduction

VoiceMenu (“we”, “us”, “our”) provides a hospitality operations and direct-revenue platform for food businesses (including takeaways and restaurants): public venue websites, online ordering, table and event booking, payments, staff interfaces, operator administration, hosting where included in your plan, and optional add-ons such as voice-assisted ordering where you enable them (the “Services”).

These Terms & Conditions (“Terms”) govern your access to and use of our website and the Services. By using our website or the Services you agree to these Terms. If you do not agree, you must not use our website or the Services.

If you use the Services for purposes relating to your trade, business, craft, or profession, you are acting for business purposes; consumer-only protections may not apply to that use.

2. Acceptance and changes

We may update these Terms from time to time. We will post the current version on this page and update the “Last updated” date. Your continued use of the Services after changes constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services. For material changes we may provide additional notice where practicable (for example by email or an in-product notice).

3. Description of the Services

Features available to you depend on your plan, configuration, and add-ons. We describe the product at a high level on our website; the definitive scope of what you have ordered is set out in your order, quote, subscription, or other written agreement with us, as applicable.

We aim to provide the Services with reasonable skill and care. We do not guarantee uninterrupted or error-free operation. We will use reasonable endeavours to maintain availability and to address defects in line with any support or service terms we have agreed with you.

4. Accounts and use

You must provide accurate information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of login credentials and for all activity under your account (except where caused by our negligence or breach). You must use the Services lawfully and in accordance with these Terms. You must not use the Services to distribute illegal content, infringe others’ rights, compromise security, or abuse our systems or other users.

5. Your content, data, and compliance

You retain ownership of your business content and data you submit to the Services (subject to third-party rights). You grant us the rights we need to host, process, back up, display, and otherwise use that content solely to provide and improve the Services and to meet our legal obligations.

You are responsible for your use of the Services, including obtaining any consents or rights needed for customer data, marketing, telephony, or recordings, and for complying with applicable laws (including food safety, trading standards, age-restricted sales, and data protection as they apply to your business).

6. Payment and billing

Fees are as agreed in your plan, order form, or quote. You agree to pay all fees when due. Third-party payment processors you connect are governed by their own terms as well. Failure to pay may result in suspension or termination of the Services. Unless we state otherwise in writing, fees are non-refundable. We may change our standard prices on reasonable notice for renewals; continued use after the effective date may constitute acceptance.

7. Intellectual property

We (and our licensors) own the intellectual property in the platform, website, documentation, and our branding. We grant you a limited, non-exclusive, non-transferable licence to use the Services for your business during the term of our agreement, subject to these Terms. You must not copy, modify, distribute, or reverse-engineer our software except as permitted by law, or remove proprietary notices.

8. Acceptable use

You must not use the Services to: (a) breach any law or regulation; (b) infringe intellectual property or other rights; (c) distribute malware, spam, or harmful content; (d) attempt unauthorised access to our or others’ systems or data; (e) overload or disrupt our infrastructure; or (f) harm us or our reputation. We may suspend access if we reasonably believe you have breached this section or these Terms.

9. Disclaimer of warranties

Except as expressly stated in these Terms or a separate agreement, the Services are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components.

10. Limitation of liability

To the fullest extent permitted by law: (a) we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profit, revenue, data, goodwill, or business; and (b) our total aggregate liability arising out of or in connection with these Terms or the Services shall not exceed the fees you paid to us in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded or limited under applicable law.

11. Indemnity

You agree to indemnify and hold us (and our officers, employees, and agents) harmless against claims, damages, losses, and reasonable legal fees arising out of: (a) your use of the Services; (b) your breach of these Terms; or (c) your content, your customers, or your business operations, including claims by third parties connected to your venue.

12. Termination and ending your agreement

Termination means the end of our contract and your right to use the Services. The correct legal label is termination of the agreement (sometimes reflected on invoices or notices as cancellation of a subscription).

Your right to end: You may stop using the Services and request closure of your account in line with the process we publish or agree with you (for example through the client portal or by written notice). Minimum commitment, notice periods, and any early-termination fees are as set out in your order, plan description, or separate agreement.

Our right to suspend or terminate: We may suspend access (for example for non-payment, security risk, or suspected breach) or terminate the agreement if you materially breach these Terms, if required by law, or if we reasonably need to do so to protect the Services or other customers. Where practicable we will give you notice and a reasonable opportunity to remedy, unless immediate action is necessary.

What happens afterwards: On termination, your right to use the Services ends. We may delete or disable access to your account data after any backup or export period agreed with you or stated in your plan. We will provide reasonable assistance for you to export your business data for a period after termination where we have agreed to do so in writing and subject to technical feasibility, payment of outstanding fees, and any export fees we have specified. Provisions that by their nature should survive (including intellectual property, limitation of liability, indemnity, confidentiality, and disputes) survive termination.

13. General

These Terms, together with any order form, statement of work, or data processing terms we agree, constitute the entire agreement regarding the Services and supersede prior discussions. If any part is held invalid, the remainder stays in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign our rights and obligations (for example as part of a business sale) with notice where required. These Terms are governed by the laws of Northern Ireland. The courts of Northern Ireland have exclusive jurisdiction, subject to any mandatory rights you may have elsewhere.

14. Contact

If you have questions about these Terms, please contact us:

• Website: https://voicemenu-urspztpg.on-forge.com
• Email:

We aim to respond as soon as reasonably practicable.