For takeaways only
FAQs for Takeaways
Common questions for takeaway and delivery businesses - features, tiers, setup, and how the platform works for you.
Takeaway
Yes. Delivery and collection are built in from day one. Time slots, postcode or mileage-based areas, delivery cost by zone. You keep 100% of orders-no aggregator cut.
No. Use a browser on laptop, tablet, or phone. Staff sign in to
/staff as cashier, kitchen, bar, or driver (each user has a primary screen). Live polling keeps queues current; web orders and walk-ins share one pipeline. No separate POS licence from us. Add a receipt printer and optional cash drawer if you take cash. Cashiers can use the operations activity log for a live timeline of order events.
Optional Voice AI can take orders and answer common questions by phone, with payment links where you use them. It is an add-on on Lite and Professional; see FAQs on the site for current platform and usage pricing.
Yes. Card and cash at the till are supported on the same plan; you record cash and reconcile as your workflow needs.
It is a single timeline of meaningful order and service events—new and progressing orders, status changes, and milestones from kitchen, bar, till, and driver, plus channel context (web, QR, till, voice, etc.) where the system records it. Cashiers use it from
/staff/activity-log during service; managers use Orders → Staff activity log in /admin for filters and audit-style lists. It complements your role-specific queues (kitchen screen, driver list) and only shows what the application is instrumented to record.
Book a short discovery call. We'll match you to a plan and show you the platform. No commitment until you're ready.
Takeaway / Lite
Order updates and day-to-day emails from the system are built in. So that customer emails actually reach the inbox (and avoid spam folders), you connect a small business email sending service-we’ll suggest a straightforward option; you open the account in your name (usually a low monthly cost to that provider). If you prefer not to wire it up yourself, we can do the technical setup for a one-off fee.
Orders & online menu
No. Customers order in the web browser on your website-on a phone, tablet, or computer.
You can set minimum orders and fees per branch in your admin.
Yes-you control the menu in your admin (hide items or mark them out of stock).
Guests can check out without an account. You can also allow optional accounts so regulars can save addresses and see past orders.
Commission & ownership
No. You pay VoiceMenu a fixed monthly fee (plus any add-ons you choose). Card fees go to your card provider-typically Stripe or Revolut Business-under your agreement with them.
No. Those marketplaces list you and take a cut per order. With VoiceMenu you get your own branded ordering site and your customer data-not a shared marketplace listing.
Delivery & collection
You define where you deliver and what you charge-for example by postcode areas or by distance bands. We support both approaches where your setup uses them.
Yes-you control how busy each slot can get and how much notice you need, per branch.
How and when customers pay (pay online first vs pay when they collect or get delivery, or pay by link) can be set up to match how you already work. We’ll show you the exact options on a demo for your menu and checkout.
Yes-you can offer delivery only, collection only, or both, per branch.
Till, devices & payments
No extra POS product to buy for licensing. Till runs on Windows or Linux; kitchen, bar, and driver use a browser on phones, tablets, or PCs-including Android and iOS.
Same idea as above: till = Windows or Linux device; kitchen / bar / driver = anything with a good browser (often a tablet or phone).
Receipt printing is supported with compatible printers-we’ll confirm what works when we set you up.
Staff (kitchen, till, driver)
Usually QR codes-each staff member scans their own code so no one shares passwords on shared screens. You manage codes in your admin.
Yes-kitchen sees food queues and statuses; drivers see the delivery list and can mark jobs complete.
Rotas (shifts, holidays, swaps, reports) are part of Professional, not Lite. If you only need Lite, tell us on a demo if you still need rota-style scheduling-we’ll point you in the right direction.
Optional extra security (for example only certain networks, or only during a shift) is available-we can explain what fits your site.
Branches & tiers
Lite and Professional each include one trading site in the base price. Each extra site is typically £89/month (ex VAT) unless you have a custom Enterprise agreement that says otherwise.
Lite suits collection and delivery without full dine-in tools. Professional adds table booking, QR ordering at the table, waiter/floor tools, rotas, and events-choose it if you have or plan tables and bookings.
For groups with many sites, we offer tailored pricing and rollout-contact us for a quote.
Voice AI
An optional AI assistant that answers your phone: orders, common questions, payment links where you use them. It can recognise repeat callers and save new customers for next time, depending on your settings. The platform fee is £149/month (ex VAT) plus call minutes (bundle or pay-as-you-go)-we’ll confirm current rates in your quote.
Yes. It is not limited to an old “premium” plan name-you can add it on Lite or Professional.
Invoices, discounts & tax
Orders can be shown or printed in an invoice-style layout, with tax (e.g. VAT) set how you need it.
Yes-percentage or fixed discounts, and promo codes, with rules you control.
Hosting & setup
Yes. Hosting, SSL, backups, and monitoring for your VoiceMenu environment are included in the monthly price on Lite and Professional (the £95/month infrastructure part is already folded into the headline figures we quote).
Yes-you keep your domain registered in your name. We help you point it to your VoiceMenu site.
General
Most venues use the website, which works well on phones-no app download needed. A branded iPhone and Android app is optional if you want App Store / Play presence; we quote that separately.
Card online goes through your Stripe or Revolut Business account. Cash (and card at the till) is handled in the same system. You remain the merchant with your card provider-we are not your card processor.
Yes-extra sites are typically £89/month (ex VAT) each unless a custom deal applies.
No-that old marketing line is retired. Pricing is clear list pricing. If you commit for 12, 24, or 36 months, you get 10%, 20%, or 30% off the equivalent monthly rate-we spell that out in your quote and on the site as ex VAT unless we say otherwise.