For takeaways only
FAQs for Takeaways
Common questions for takeaway and delivery businesses - features, tiers, setup, and how the platform works for you.
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Takeaway / Lite
Takeaway / Lite
Yes. Lite and Professional both support delivery and collection: you can set mileage-based delivery areas (by distance from each branch), time slots, and fees per branch. VoiceMenu does not take a percentage of your orders.
No. A traditional POS means per-till licences, locked-in hardware, and contracts. With VoiceMenu there is no per-till licence from us and no proprietary terminals-you use affordable, off-the-shelf hardware. Your till runs on a computer (most takeaways use a small touchscreen mini-PC, or a laptop) with your own receipt printer, card reader, and a cash drawer if you take cash. Your kitchen, bar, and driver screens are flexible-they run in any web browser on phones, tablets, or computers. Online orders and walk-ins flow into the same place; card and cash both work.
Order updates and day-to-day emails from the system are built in. So that customer emails actually reach the inbox (and avoid spam folders), you connect a small business email sending service-we’ll suggest a straightforward option; you open the account in your name (usually a low monthly cost to that provider). If you prefer not to wire it up yourself, we can do the technical setup for a one-off fee.
Voice AI is an optional add-on on Lite or Professional. It can answer the phone, take orders, send payment links, and answer menu or opening-time questions. It can recognise returning customers already in your system and create a customer record for new callers, depending on how you choose to set it up and handle consent.
Yes. Record cash at the till as well as card on the same subscription-no separate “cash package” on the website.
Book a discovery call (or short demo). We talk through whether Lite or Professional fits, any add-ons you might want, and how long you’d like to commit for. After that we send a clear written quote-you don’t need to figure out pricing on your own; we build the numbers with you.
Orders & online menu
Orders & online menu
No. Customers order in the web browser on your website-on a phone, tablet, or computer.
You can set minimum orders and fees per branch in your admin.
Yes-you control the menu in your admin (hide items or mark them out of stock).
Guests can check out without an account. You can also allow optional accounts so regulars can save addresses and see past orders.
Commission & ownership
Commission & ownership
No. You pay VoiceMenu a fixed monthly fee (plus any add-ons you choose). Card fees go to your card provider-typically Stripe or Revolut Business-under your agreement with them.
No. Those marketplaces list you and take a cut per order. With VoiceMenu you get your own branded ordering site and your customer data-not a shared marketplace listing.
Delivery & collection
Delivery & collection
You define how far you deliver and what you charge using mileage-distance bands from each branch. Simpler and more reliable than postcode lists.
Yes-you control how busy each slot can get and how much notice you need, per branch.
How and when customers pay (pay online first vs pay when they collect or get delivery, or pay by link) can be set up to match how you already work. We’ll show you the exact options on a demo for your menu and checkout.
Yes-you can offer delivery only, collection only, or both, per branch.
Till, devices & payments
Till, devices & payments
No separate POS product to buy or licence. Your till runs on a computer (a touchscreen mini-PC, or a laptop), while kitchen, bar, and driver screens run in any web browser on phones, tablets, or computers. Use your own receipt printer and cash drawer.
The till needs a computer (Windows, macOS, or Linux)-usually a touchscreen mini-PC, or a laptop-so you can connect a receipt printer and cash drawer. Kitchen, bar, and driver screens run in any browser, so a phone, tablet, or computer is fine.
Receipt printing is supported with compatible printers-we’ll confirm what works when we set you up.
Staff (kitchen, till, driver)
Staff (kitchen, till, driver)
Usually QR codes-each staff member scans their own code so no one shares passwords on shared screens. You manage codes in your admin.
Yes-kitchen sees food queues and statuses; drivers see the delivery list and can mark jobs complete.
Rotas (shifts, holidays, swaps, reports) are part of Professional, not Lite. If you only need Lite, tell us on a demo if you still need rota-style scheduling-we’ll point you in the right direction.
Optional extra security (for example only certain networks, or only during a shift) is available-we can explain what fits your site.
Branches & tiers
Branches & tiers
Lite and Professional each include one trading site in the base price. Each extra site is typically £89/month (ex VAT) unless you have a custom Enterprise agreement that says otherwise.
Lite suits collection and delivery without full dine-in tools. Professional adds table booking, QR ordering at the table, waiter/floor tools, rotas, and events-choose it if you have or plan tables and bookings.
For groups with many sites, we offer tailored pricing and rollout-contact us for a quote.
Voice AI
Voice AI
An optional AI assistant that answers your phone: orders, common questions, payment links where you use them. It can recognise repeat callers and save new customers for next time, depending on your settings. The platform fee is £149/month (ex VAT) plus call minutes (bundle or pay-as-you-go)-we’ll confirm current rates in your quote.
Yes. It is not limited to an old “premium” plan name-you can add it on Lite or Professional.
Invoices, discounts & tax
Invoices, discounts & tax
Orders can be shown or printed in an invoice-style layout, with tax (e.g. VAT) set how you need it.
Yes-percentage or fixed discounts, and promo codes, with rules you control.
Hosting & setup
Hosting & setup
Yes. Hosting, SSL, backups, and monitoring for your VoiceMenu environment are included in the monthly price on Lite and Professional (the £95/month infrastructure part is already folded into the headline figures we quote).
Yes-you keep your domain registered in your name. We help you point it to your VoiceMenu site.
General
General
Most venues use the website, which works well on phones-no app download needed. A branded iPhone and Android app is optional if you want App Store / Play presence; we quote that separately.
Card online goes through your Stripe or Revolut Business account. Cash (and card at the till) is handled in the same system. You remain the merchant with your card provider-we are not your card processor.
Yes-extra sites are typically £89/month (ex VAT) each unless a custom deal applies.
No-that old marketing line is retired. Pricing is clear list pricing. If you commit for 12, 24, or 36 months, you get 10%, 20%, or 30% off the equivalent monthly rate-we spell that out in your quote and on the site as ex VAT unless we say otherwise.
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Still have questions?
Book a discovery call and we'll walk you through it end-to-end.
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